Consumer-Centric Behaviors allow you to

Chart Your Course with a roadmap to help you understand what’s next. We define a customer centric approach much like “doing business” with a focus on providing both a positive customer experience and a value for the product. Challenges arise as we balance how to meet expenses, make a profit and gain competitive advantage. Understanding how to prioritize what elements are important versus what is required defines consumer centric behaviors in health care. The goal is the achievement of equilibrium a balance between the value for the collective, This will require a collaborative approach as what is important to the patient and/or family needs to be addressed in a care plan. Let’s consider all the “touch points” from the point of the service or sale encounter. The complexity of healthcare from different perspectives and goals needs YOU the consumer to learn more about the processes, procedures, and the regulatory policies. The consumer will be asked to take on more responsibility to determine the care they need. We will feature sites that speak to what’s underway as well as upcoming. This month, learn how the National Quality Forum can help you to understand what is important to you!